1. Payment of tickets can be made online (highly recommended for instant confirmations) or through cash deposits at CIB Bank.
2. Ticket Changes: Ticket holders may change their race choice before the General Registration Deadline by canceling the ticket and purchasing a new one. In this case, the new ticket will be purchased at the price point valid at the new date of purchase. If the new date of purchase falls under a new ticketing phase, then ticket buyers will not benefit from the lower price they had paid during an earlier ticket phase.
3. Ticket Cancellation: Ticket holders can cancel their tickets before the General Registration Deadline and receive the full amount paid as credit in their electronic wallet, to be used for future purchases. For a step-by-step guide on how to cancel your ticket, please visit our FAQs here.
4. Following the General Registration Deadline, no changes or cancellations will be possible, regardless of personal or medical circumstances, including COVID-19 or otherwise. A full refund will only be allowed in the event that a government-declared lockdown is enforced and the race is cancelled or postponed.
5. Tickets cannot be transferred/resold to other participants under any circumstances. At the Expo/Race Pack Pick-Up, participants must present a valid photo ID that matches their ticket, in order to receive their Race Pack Pick-Up.
6. Running on behalf of someone else or sneaking into the race without a ticket will result in a permanent ban from The TriFactory events.
7. Ticket fees do not include Value Added Tax (14% VAT).
8. Ticket fees do not include accommodation or transportation.